Socilyzer is a web-based social network analysis tool for managers and team leaders. These tutorials will enable you to conduct your own basic analyses.
This case features an international logistics company that provides transport solutions by land, rail, air and sea. All names have been changed for anonymity.
Their study aims to resolve bottlenecks in internal processes between and within the sales and the customer service departments. In particular, the study is about how new customers are handed over from Sales to Customer Service (the main interaction between the two departments), as it previously has shown difficulties.
It is easy to be fooled into believing that social network analysis is easy: you have (frequently) easily interpreted graphical outputs and basic graph statistics to support your findings. However, the biggest challenge is knowing how much you can deduce from a study; therefore, you should take your time to learn about the three most [...]
A short guide on how to interpret social network graphs. Social network graphs sum up a lot of information about how work gets done and how people communicate; therefore, careful analysis is necessary. Frequently the best way to analyse a social network is to inspect it visually.
Social network graphs can be used like a social roadmap to navigate within an organisation’s formal and informal networks. These roadmaps can be really useful tools for employees who wish to connect with co- workers by identifying people they have in common. In short it is a map of who knows who.
September 2011
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